Terms and Conditions

This website is run and maintained by Jerm Nation Ltd. (“JERMS”), a company registered in England and Wales, with company registration number 13115924.

Throughout the site, the terms “we”, “us” and “our” refer to JERMS. JERMS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before you start to use the site. By using the site, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy. If you do not accept them, please do not use the site.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Professional Advice Disclaimer 

The content on this website is based upon the opinions of JERMS, unless otherwise stated and is provided for informational and educational purposes only.  It is not a substitute for professional advice or diagnosis and should never be relied upon for specific medical advice.

You should not use the website or any content available through or via the website (such as JERMS e-mails) for diagnosing or treating a health problem. The transmission and receipt of any content, in whole or in part, or communication via the internet, e-mail or other means does not constitute or create a  healthcare professional relationship between you and JERMS, its affiliates or any third party.

If you have any concerns or questions about your health, you should always consult a doctor or other medical professional. The use of information and content provided through JERMS is solely at your own risk.

The website may periodically provide information concerning fitness and athletic activities. You expressly acknowledge and agree that such activities carry certain inherent and significant risks of property damage, bodily injury or death and that you voluntarily assume all known and unknown risks associated with these activities. JERMS recommends that you consult with your doctor or other medical professional before beginning any new fitness program or engaging in any new athletic activities.

Please consult with your doctor or other medical professional if you have health-related questions before using any of our products or products discussed on the website. Our products should not be used as a substitute or food replacement in relation to a balanced diet. We, under no circumstance, make any warranty as to the results that may be obtained by using the products found on this website.

1. Use of Our Site 

By agreeing to these Terms of Service, you represent that you are of legal age to use this Website.

You must ensure that all the information you supply to us through our website, or in relation to our website, is true, accurate, current, complete and non-misleading.

You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c)  use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

(e) access or otherwise interact with our website using any robot, spider or other automated means

(f)  use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

2. Ordering goods from the website

By placing an order through our website you are agreeing to these Terms. When you place an order to purchase a product from the website your order represents an offer to us to purchase a product and we have the right to reject such offer at any time.

Once you have placed the order we will then send you an email confirming receipt of your order (the “Confirmation Email”). You acknowledge that any automated email including the Confirmation Email shall not amount to our acceptance of your offer to purchase goods or services from our Site. 

When you place an order we will require your name, email address, credit or debit card, phone and address details and you may be asked to create an account. The information is required in order to process your request or inform you of your order. A contact phone number may also be required for delivery updates.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery. 

Once an order has been placed we are unable to amend or correct any errors in delivery address or order items placed. We are also unable to apply any discounts or codes after the order has been placed. 

We may, unless you inform us otherwise, provide our third party carrier (the third party responsible for transporting the purchased products to you) with your contact phone number in case they need to reach you to arrange the delivery of your order. 

Completion of the contract between us only exists when (i) we debit your credit or debit card; or (ii) dispatch your products to you (whichever is the later). 

Please note that we may not be able to accept your order as a result of the following reasons: 

(i) If the product you have ordered is out of stock or if there has been a product description or a pricing error; 

(ii) If you are not permitted to purchase the product as outlined in these terms and conditions or as otherwise stated on the Site; or 

(iii) If we are unable to authorise your payment. 

We reserve the right at any time to modify or discontinue the Service (or any part of it). We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. Certain products or services may be available exclusively online through the website. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

3. Shipping

We offer free UK shipping on our Subscription service and all orders over £40.

For orders under £40 the shipping cost is £3.95. For now, we only deliver to the UK.

Orders confirmed before 1pm are dispatched the same day and shipped via Royal Mail’s Tracked 48hr service. Please allow 2-3 business days from the date of dispatch to receive your order.

If you have any questions, please contact us at hello@wearejerms.com

Orders outside the UK

‍Shipping is calculated at checkout. 


Please note that you may be subject to import duties and taxes applied at the country of delivery. All charges are the responsibility of the customer. Please check with your local customs office before purchase if you are unsure.

Other shipping details

Each order you make may include a charge for shipping. If your order is subject to a shipping charge, it will be shown to you as a separate charge on the shipping confirmation page before you confirm your order. Any charge added to your order will be dependent upon, amongst other things; the value of your order and your shipping address. 

Shipping will be made to the address you have specified during your order process on our website. You are responsible for inputting the correct shipping address when processing your order.  

We reserve the right to restrict shipping to certain areas, and this includes the right to eliminate certain areas from our shipping options altogether.

We will ordinarily only make deliveries when an appropriate person is able to receive the delivery. In the event that you instruct us to leave a delivery unattended at your address, we expressly disclaim all liability, which may arise by virtue of the delivery being left unattended for a period of time. This includes but is not limited to theft, tampering, contamination and the result of any change in temperature.

4. Cancelling an Order

You have the statutory right to cancel your order at any time prior to your order being processed. Once dispatched, you have up to fourteen days to return your product and to request a refund (please refer to the ‘Returns’ section for more details). 

If you wish to cancel your order, please email us at hello@wearejerms.com and provide us with your name, address and order reference number.


5. Returns

Should you change your mind, please send an email to hello@wearejerms.com within 14 days of receiving your order. Include your Order Number and a few details on the reason for the return.

To be eligible for a return, the product must be returned to us unopened and in the condition as supplied to you. You’ll also need the receipt or proof of purchase. If the product has been opened we unfortunately will not be able to accept the return.

If your return is accepted, we’ll send you a return shipping label within the UK, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The product needs to be received back to us within 28 days of receipt of the package by you.

Please note that refunds on items bought as gifts can only be issued to the original purchaser.

This returns policy applies to products bought directly from our website. If you have purchased products from a retailer or other online retailer then please contact them for their own returns and refund procedures.

You can always contact us for any return question at hello@wearejerms.com 

6. Feedback

We value your feedback and if we deliver a service or product that has not met your expectations, please provide our customer service team with details of the issue so we can investigate, by emailing hello@wearejerms.com. This does not affect your statutory consumer rights.

7. Damaged Items

We’re very sorry to hear this. Contact us at hello@wearejerms.com, send us your order number and a photograph of the damaged item(s) and we’ll sort this out for you. Please note that since we use recyclable packaging, creases and indents to the packaging may appear, but these do not constitute a defect and in no way affect the quality of the product.

8. Copyright and Intellectual Property

The copyright and all other intellectual property rights in the Website –wearejerms.com – and all content displayed on or accessible from the Website (the “Content”) is owned by or licensed to Jerm Nation Ltd (the “Company”) and protected by the copyright laws of England, international copyright treaties and all other applicable copyright and intellectual property laws. You are granted a limited, personal, non-exclusive, non-transferable, revocable licence to access, browse and use the Website and the Content. You may not access, copy, download, distribute, modify, republish, broadcast, embed into any other website or otherwise use, deal with or exploit any part of the Website or Content without the prior written consent of Jerm Nation Ltd.

You may not use this Site or any material appearing on the Site to further any commercial purpose including but not limited to selling on of any products purchased from the Site to eBay or any other auction site advertising or to promote or encourage traffic to any other Site.

9. Links to Other Sites

This Site may contain links to other sites. Unless expressly stated, these sites are not under our control. We assume no responsibility for the content of such Sites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Site does not imply any endorsement of the sites themselves or of those in control of them.

10. Limitation of Liability

To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of this website or any information contained therein. You should be aware that you use the website and its content at your own risk.

Nothing in these Terms excludes or restricts our liability for death or personal injury resulting from any negligence or fraud on the part of Jerm Nation Ltd.

Nothing in these Terms excludes or restricts our liability for any direct or indirect loss or damage arising out of the incorrect delivery of products or out of reliance on incorrect information included on this website.

In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

11. Jurisdiction

These Terms and the relationship between you and us shall be governed by and construed in accordance with the Law of England and Wales and both parties agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

12. Our contact details

If you have any questions about these Terms of Service, please send us an email at hello@wearejerms.com