Our Policies

Privacy Policy

At JERMS, we take your privacy seriously. This policy explains what information we collect, how we use it, and the choices you have.

Who we are

JERM NATION LTD provides gut health products and content through our website wearejerms.com.

Our registered office is:

JERM NATION LTD
6a Burgoyne Road
London
N4 1AD

If you have any questions about this policy or your data, please contact us at hello@wearejerms.com.

Information we collect and how we use it

Customers & website visitors: When you make a purchase, we collect information we need to process and deliver your order, including your name, billing and delivery addresses, and email address. We use this information to fulfil and dispatch your order, communicate with you about your purchase, and provide customer support.

Our website also collects some information automatically to help us improve how JERMS works, such as pages visited, time spent on page, your approximate location, referral source, search terms used, and discount codes applied. This information is used in an aggregated and anonymous way to improve our website and services.

Email marketing subscribers: If you subscribe to our emails, we collect your email address. You can also choose to give us your first and last name so that we can personalise emails to you. We use this information to send recipes, gut health tips, interviews with experts, and news about products, discounts, or promotions. You can unsubscribe or change your preferences at any time using the links in our emails.

Advertising and attribution data

If you give consent through our cookie banner, we may share certain information you provide (such as your email address, phone number or postal address) with Google in a secure, hashed format. This process, called “Enhanced Conversions” or “User-Provided Data,” allows us to better understand how visitors interact with our ads and helps us measure the performance of our marketing campaigns. The information is encrypted before it is sent and cannot be used by Google to directly identify you. You can withdraw consent at any time by updating your cookie preferences.

Legal basis for using your data

We only collect and use personal data where we have a lawful basis to do so:

• To process and deliver your orders.
• To run a secure website and improve our services.
• For email marketing.

Shopify

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell to you. Your data is stored through Shopify’s databases and applications on a secure server behind a firewall.

If you pay using a direct payment gateway, Shopify stores your credit card data. This is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your transaction data is stored only as long as necessary to complete your purchase.

For more information, please see Shopify’s Privacy Policy (https://www.shopify.com/legal/privacy).

Third-party services

In general, our service providers only collect, use, and disclose your information to the extent necessary for them to provide services to us (such as payment gateways, couriers, or fulfilment partners). These providers have their own privacy policies which we recommend you review.

Data retention

• We keep order data for 6 years to meet accounting and tax obligations.
• We keep your data until you unsubscribe.

International transfers

Your information may be processed outside the UK/EEA, for example Shopify servers (Canada and other locations). Where transfers occur, we rely on adequacy decisions or Standard Contractual Clauses to ensure your data is protected.

Your rights

Under UK GDPR, you have the right to:

• Access a copy of the data we hold on you.
• Correct or update your details.
• Withdraw consent for marketing.
• Request deletion of your data ("right to be forgotten").

Please note: while we can delete your personal details, we must retain anonymised order information for legal accounting purposes. To exercise your rights, email us at hello@wearejerms.com.

Children

Our website and products are not directed at children under 13, and we do not knowingly collect their personal information.

Updates to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.