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Frequently Asked Questions

  • What if I need to reschedule?

    No worries! You can reschedule your consultation up to 24 hours in advance through our booking system.

  • How do I prepare for my consultation?

    At booking, you will receive a confirmation email with a few questions about your health and diet. Please fill these out to help our nutritionist prepare for your session.

  • Are there any follow-up consultations?

    If you’re looking for ongoing support and functional testing, we recommend speaking with our Nutritionist who can guide you towards a tailored plan that will best suit your long term health goals.

  • How are the consultations conducted?

    All consultations are conducted via video call. You will receive a link to join the call once your booking is confirmed.

  • Can I book multiple consultations?

    If you’re looking for ongoing support and you feel you need more than one consultation, we recommend speaking with our Nutritionist who can guide you towards a tailored plan that will suit you best.

  • Do you offer consultations for specific dietary needs?

    Yes, our nutritionist is experienced in various dietary needs, including vegan, gluten-free, ketogenic, and more. Please specify your dietary requirements when booking.

  • Is the information shared during consultations confidential?

    Absolutely. All information shared during your consultation is strictly confidential and will only be used to provide you with the best possible advice.

  • Can I get a refund if I'm not satisfied with my consultation?

    We strive to provide excellent service, but if you’re not satisfied, please contact us within 24 hours of your consultation to discuss a refund.

  • What if I have technical issues during my video call?

    If you experience any technical issues, please contact us immediately. We will do our best to resolve the issue or reschedule your consultation.