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Frequently Asked Questions
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What if I need to reschedule?
No worries! You can reschedule your consultation up to 24 hours in advance through our booking system.
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How do I prepare for my consultation?
At booking, you will receive a confirmation email with a few questions about your health and diet. Please fill these out to help our nutritionist prepare for your session.
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Are there any follow-up consultations?
If you’re looking for ongoing support and functional testing, we recommend speaking with our Nutritionist who can guide you towards a tailored plan that will best suit your long term health goals.
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How are the consultations conducted?
All consultations are conducted via video call. You will receive a link to join the call once your booking is confirmed.
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Can I book multiple consultations?
If you’re looking for ongoing support and you feel you need more than one consultation, we recommend speaking with our Nutritionist who can guide you towards a tailored plan that will suit you best.
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Do you offer consultations for specific dietary needs?
Yes, our nutritionist is experienced in various dietary needs, including vegan, gluten-free, ketogenic, and more. Please specify your dietary requirements when booking.
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Is the information shared during consultations confidential?
Absolutely. All information shared during your consultation is strictly confidential and will only be used to provide you with the best possible advice.
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Can I get a refund if I'm not satisfied with my consultation?
We strive to provide excellent service, but if you’re not satisfied, please contact us within 24 hours of your consultation to discuss a refund.
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What if I have technical issues during my video call?
If you experience any technical issues, please contact us immediately. We will do our best to resolve the issue or reschedule your consultation.